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Privacy Policy

This Privacy Policy explains how Ecom Smartify POS (“we”, “our”, or “us”) collects, uses, and protects information in connection with our products and services (the “Service”).

Last updated: October 12, 2025
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Table of contents

1. Scope

This Policy applies to personal information processed by Ecom Smartify POS in connection with the Service, including our websites, apps, and related offerings. Capitalized terms used but not defined here have the meanings given in our Terms of Service.

2. Information We Collect

  • Account & Profile: name, email, phone, restaurant details (e.g., name, address), role, and authentication data.
  • Transaction & Usage: plan selections, subscription events, order meta (counts, timestamps), device info (browser, OS), general location (derived from IP).
  • Content: menu items, inventory records, branch configuration, and other data you upload or generate in the Service.
  • Support: messages, call notes, or other communications you send us.

3. How We Use Information

We use information to provide and improve the Service, including:

  • Account creation, authentication, and role-based access;
  • Operating core features (orders, KDS, inventory, analytics, receipts);
  • Billing, plan management, and add-on enablement;
  • Communicating about updates, security, or support;
  • Detecting, preventing, and responding to fraud or misuse;
  • Aggregated analytics to improve reliability and usability.

4. Cookies & Similar Technologies

Cookies overview

We use cookies and similar technologies to keep you signed in, remember preferences, and measure usage. You can control cookies via browser settings. Disabling essential cookies may affect functionality.

5. Analytics & Third Parties

We may use analytics tools to understand aggregate trends (e.g., page views, feature usage). Service providers (e.g., payment processors) may receive limited information to perform services on our behalf and are contractually obligated to protect it.

6. Data Retention

Retention approach

We retain personal information for as long as needed to provide the Service and meet legal, tax, or accounting requirements. Aggregated or anonymized data may be retained for longer to improve reliability and planning.

7. Security

Security commitments
  • Transport-level encryption; least-privilege access controls;
  • Audit trails for sensitive actions in admin areas;
  • Operational safeguards and monitoring to mitigate abuse.

Learn more about our approach on the Security page.

8. Your Rights

Subject to local laws, you may request to access, correct, or delete certain personal information. You can also object to processing or request portability where applicable. We will respond within a reasonable timeframe.

9. Children’s Privacy

The Service is not directed to children under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.

10. International Transfers

Cross-border processing

We may process information in countries other than your own. Where required, we use lawful transfer mechanisms and take steps to protect your information consistent with this Policy.

11. Changes to this Policy

We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. If changes are material, we will provide reasonable notice (e.g., via the app or email).

Transparency & control

You’re in control of your data

Review your settings anytime, or reach out if you need help with privacy requests.

View securityCall +92 304 9542083

This page is provided for general informational purposes and does not constitute legal advice. Consider having counsel review to tailor this Policy to your specific operations.