Privacy Policy

Ecom Smartify LTD provides Ecom Smartify POS, a restaurant software platform for order management, billing, kitchen operations, inventory, staff access, analytics, and related business tools.

If you have questions about this Privacy Policy or want to contact us about privacy matters, email us at contact@pos.ecomsmatify.com.

This Privacy Policy applies to personal information we collect:

• when you visit our website;
• when you register for an account or a free trial;
• when you subscribe to a plan or make payment arrangements;
• when you use the Service;
• when you contact us for support, billing, or legal matters; and
• when we communicate with you about the Service.

For account registration, billing, support, legal compliance, website usage, and direct communications, Ecom Smartify LTD generally acts as the data controller.

When our customers use the Service to manage information about their own staff, customers, guests, riders, employees, reservations, orders, invoices, or business operations, the customer generally acts as the controller or responsible business, and we generally act as a processor or service provider on that customer’s behalf.

If you are an end customer or employee of one of our business customers, you should direct privacy requests relating to data that customer controls to that customer first.

We may collect the following categories of information:

We collect information directly from you, automatically through your use of the Service, and from third parties such as infrastructure providers, payment channels, analytics tools, and communication providers where permitted by law.

We may use personal information to:

• provide, maintain, and improve the Service;
• create and manage accounts;
• verify users and secure the Service;
• process subscriptions, invoices, and payments;
• send transactional, billing, and service-related communications;
• respond to support, legal, and billing requests;
• monitor usage, quality, reliability, and system health;
• detect, prevent, investigate, and respond to fraud or abuse;
• comply with legal obligations; and
• enforce our Terms, policies, and rights.

Where applicable law requires a legal basis, we may process personal information based on contractual necessity, legitimate interests, legal obligations, fraud prevention, security needs, or consent where consent is required.

We may use cookies, local storage, session tools, and similar technologies to keep you signed in, remember preferences, improve performance, analyze traffic, secure sessions, and support core functionality.

You can adjust cookie settings through your browser, but some features may not work properly if you disable essential cookies.

We may share personal information with:

• hosting and infrastructure providers;
• cloud database and storage providers;
• email and communication vendors;
• payment-related providers or financial channels;
• professional advisers such as lawyers or accountants;
• regulators, courts, or law enforcement where required; and
• affiliates, successors, acquirers, or investors in connection with a corporate transaction.

To operate the Service, we may use providers such as Vercel for frontend hosting, Render for backend hosting, Neon for database services, Cloudflare for image delivery and related infrastructure, and Brevo for email sending and communication.

We may also use financial channels such as United Bank Limited (UBL) and Payoneer in relation to billing and payment arrangements.

We provide services in Pakistan and may serve customers in Middle Eastern countries. Your information may be processed in countries other than your own, where privacy laws may differ.

By using the Service, you acknowledge that such transfers, storage, and processing may occur, subject to applicable law and reasonable safeguards.

We retain personal information for as long as reasonably necessary to provide the Service, maintain records, comply with law, enforce agreements, protect security, prevent fraud, and resolve disputes.

If you stop using the Service or request deletion, we may retain your account and associated data for up to 3 months and then delete the account and associated data, subject to legal, security, audit, tax, fraud prevention, technical, backup, and dispute-resolution requirements.

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

However, no system, network, or method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law and your location, you may have the right to request access, correction, deletion, objection, restriction, portability, or withdrawal of consent in certain situations.

To make a request, email us at contact@pos.ecomsmatify.com. We may need to verify your identity before acting on a request.

We may send service announcements, billing reminders, legal notices, onboarding messages, and other transactional communications that are necessary for the Service.

Where permitted, we may also send promotional or marketing communications. You can opt out of non-essential marketing communications at any time.

The Service is intended for business use and is not directed to children. We do not knowingly collect personal information directly from children in violation of applicable law. If you believe that information about a child has been provided to us improperly, contact us so we can review and take appropriate action.

The Service may contain links to or integrations with third-party services. We are not responsible for the privacy, content, security, or practices of third-party websites, products, or services. Your use of those services is governed by their own terms and privacy policies.

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the Service, by email, or by updating the date at the top of this page. Your continued use of the Service after the effective date of the revised policy means the revised policy will apply.

If you have questions, requests, or concerns about this Privacy Policy, contact:

Ecom Smartify LTD
Email: contact@pos.ecomsmatify.com